Returns, Refunds and Warranty Policy

RETURN & REFUND POLICY

Effective Date: [19/07/2026]

Welcome to RR Typewriter Mart. We sincerely thank you for placing your trust in us.

Every typewriter we sell is more than just a product—it is a carefully restored vintage writing machine that has been individually inspected, serviced, tested, and professionally packed before dispatch. Unlike mass-produced consumer electronics, every vintage typewriter possesses its own mechanical characteristics and cosmetic history, making each machine unique.

Our objective is to provide every customer with a genuine, working, and accurately described typewriter while ensuring a fair, transparent, and professional buying experience. At the same time, because vintage mechanical machines require specialized restoration, careful handling, and secure transportation, our Return & Refund Policy differs from those of large e-commerce marketplaces.

This policy explains the circumstances under which returns, repairs, replacements, exchanges, and refunds may be accepted. By placing an order through RR Typewriter Mart, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

1. Nature of Vintage Products

Every typewriter sold by RR Typewriter Mart is a genuine vintage mechanical machine unless expressly stated otherwise.

Each machine is individually restored, tested, and quality-checked before dispatch.

Due to their vintage nature, customers acknowledge that:

  • Minor cosmetic imperfections consistent with age may exist.
  • Paint ageing, slight scratches, surface marks, manufacturing tolerances, and signs of historical use are considered normal characteristics of vintage products.
  • Such cosmetic characteristics do not constitute defects unless specifically described otherwise in the product listing.

Every machine undergoes functional testing prior to shipment to ensure proper operation.

2. Scope of this Policy

This policy applies to all purchases made through RR Typewriter Mart unless a separate written agreement specifically states otherwise.

The policy governs:

  • Returns
  • Refunds
  • Repairs
  • Warranty claims
  • Exchanges
  • Shipping damage claims
  • Wrong product claims

Any request falling outside the scope of this policy shall be handled solely at the discretion of RR Typewriter Mart.

3. Return Eligibility

Returns are accepted only under the circumstances expressly stated in this policy.

A return request may be considered only if one of the following situations applies:

A. Product Damaged During Transit

If the product arrives with damage that occurred during transportation.

OR

B. Wrong Product Delivered

If the customer receives an entirely different product from the one originally ordered.

No other circumstances automatically qualify a product for return unless expressly approved in writing by RR Typewriter Mart.

4. Circumstances Where Returns Are Not Accepted

Returns shall generally not be accepted for reasons including, but not limited to:

  • Change of mind.
  • Personal preference.
  • Customer expected something different despite accurate product descriptions.
  • Minor cosmetic imperfections consistent with vintage products.
  • Lack of familiarity with operating a manual typewriter.
  • Typing technique issues.
  • Normal wear associated with vintage equipment.
  • Any reason not expressly covered under this policy.

Every product listing contains detailed descriptions, numerous high-resolution photographs, and working demonstration videos wherever available. Customers are encouraged to review all available information carefully before placing an order.

Purchasing a product confirms that the customer has exercised their own judgment regarding suitability.

5. Change of Mind

RR Typewriter Mart does not accept returns solely because a customer changes their mind after placing an order or receiving the product.

Vintage typewriters are delicate, specialized machines requiring professional restoration, extensive testing, secure packaging, and careful transportation. Consequently, our policies differ from those of mass-market retail platforms.

However, in exceptional circumstances, RR Typewriter Mart may, entirely at its sole discretion, consider an exchange request.

Approval of any exchange request shall depend upon factors including, but not limited to:

  • Availability of another suitable machine.
  • Overall condition of the returned product.
  • Time elapsed since delivery.
  • Any other relevant circumstances.

If an exchange is approved, the customer shall bear all associated costs, including:

  • Original shipping charges.
  • Return shipping charges.
  • Protective packing charges.
  • Shipping charges for the replacement product.
  • Any applicable difference in product value.

Approval of one exchange request does not create an obligation to approve future requests.

6. Products Eligible for Returns

Only complete typewriters may qualify for return under this policy.

Unless expressly agreed otherwise in writing, the following products are non-returnable:

  • Spare parts.
  • Typewriter ribbons.
  • Consumables.
  • Accessories.
  • Clearance items.
  • Customized products.
  • Special-order items.

7. Damage During Transit

RR Typewriter Mart accepts full responsibility for damage that genuinely occurs during transportation, provided the customer follows the claim procedure described in this policy.

To ensure fairness for both parties, shipping damage claims require objective evidence.

Accordingly, every damage claim must be supported by a complete and uninterrupted unboxing video.

The required video must:

  • Begin before the package is opened.
  • Clearly show all sides of the unopened parcel.
  • Continue without interruption until the product has been completely removed from its packaging.
  • Clearly reveal the alleged damage.
  • Remain unedited.
  • Contain no cuts, pauses, transitions, or alterations.

Videos recorded after opening the parcel, partially recorded videos, edited videos, or photographs taken after the package has already been opened shall not constitute sufficient evidence for a transportation damage claim.

In the absence of the required evidence, RR Typewriter Mart is unable to verify whether the damage occurred during transit or after delivery. Consequently, such claims may be declined.

8. Inspection Period

Customers are requested to inspect their order immediately upon delivery.

Any claim relating to transportation damage or receipt of an incorrect product must be reported within 24 hours of delivery.

Claims submitted after this inspection period may not be accepted, as RR Typewriter Mart may no longer be able to determine whether the issue occurred during transportation or after delivery.

RETURN & REFUND POLICY (Continued)

PART 2

9. Incorrect Product Delivered

Every order dispatched by RR Typewriter Mart is carefully verified before shipment to ensure that the correct product is packed and dispatched.

If, despite our quality control procedures, you receive a product that is materially different from the one you ordered, you must notify RR Typewriter Mart within 24 hours of delivery.

Your claim must include:

  • Your order number.
  • Clear photographs of the received product.
  • A complete, uninterrupted unboxing video recorded in accordance with this policy.
  • A brief explanation of the issue.

Upon verification that an incorrect product has been supplied, RR Typewriter Mart shall, at its discretion:

  • Arrange collection of the incorrect product at our expense.
  • Dispatch the correct product at our expense, subject to availability.
  • Provide an appropriate alternative solution where the originally ordered product is no longer available.
  • Issue a refund where no other reasonable resolution is possible.

Customers are requested not to use the incorrectly delivered product while the matter is being investigated.

10. Mechanical Issues After Delivery

Every typewriter sold by RR Typewriter Mart is thoroughly restored, serviced, adjusted, cleaned, lubricated where appropriate, and tested before dispatch.

However, vintage mechanical machines contain numerous precision components, and occasional mechanical issues may arise despite careful restoration and testing.

If a genuine mechanical issue develops after delivery, customers should contact RR Typewriter Mart before attempting any repairs or modifications.

To help us evaluate the issue, customers may be asked to provide:

  • Clear photographs.
  • Close-up videos demonstrating the issue.
  • A written description of the problem.
  • Additional information that may assist in diagnosis.

Many issues can be resolved remotely through guidance provided by our team without requiring the machine to be returned.

Where remote assistance is insufficient, RR Typewriter Mart may, at its sole discretion:

  • Guide the customer through safe operational checks.
  • Recommend a trusted technician in the customer's locality.
  • Arrange return shipping for inspection and repair.
  • Repair the machine at our workshop.
  • Replace the machine with another unit, subject to availability.
  • Offer a refund only where repair or replacement is not reasonably possible.

Customers acknowledge that repairs shall always be the preferred remedy wherever reasonably possible.

The availability of replacement or refund shall remain entirely subject to the nature of the defect, product availability, and RR Typewriter Mart's assessment.

11. Determination of Genuine Mechanical Defects

Not every reported issue constitutes a manufacturing, restoration, or mechanical defect.

RR Typewriter Mart reserves the right to determine, after reasonable inspection, whether an issue results from:

  • Normal operation of a vintage mechanical typewriter.
  • Improper operation by the customer.
  • Lack of familiarity with manual typewriters.
  • Transportation-related movement of adjustable components.
  • Customer mishandling.
  • Accidental damage.
  • Unauthorized repair attempts.
  • A genuine mechanical defect.

Certain operating characteristics—including occasional typebar sticking due to typing technique, incorrect ribbon installation, improper carriage handling, or failure to follow normal operating procedures—may not constitute defects.

Our assessment shall be based upon all available evidence, including photographs, videos, customer explanations, and, where necessary, physical inspection of the machine.

12. One-Year Mechanical Repair Warranty

Unless otherwise stated in writing, every restored typewriter sold by RR Typewriter Mart includes a One-Year Mechanical Repair Warranty from the date of delivery.

This warranty is intended to provide customers with confidence that genuine internal mechanical issues will be professionally addressed.

The warranty covers genuine internal mechanical defects including, where applicable:

  • Failure of restored mechanical components.
  • Internal mechanical malfunctions.
  • Defects in workmanship.
  • Legitimate component failures arising during normal use.
  • Labour required for approved repairs.
  • Replacement of defective internal mechanical parts where necessary.

Where RR Typewriter Mart determines that a genuine warranty issue exists, we may, at our discretion:

  • Provide remote technical assistance.
  • Recommend a qualified technician.
  • Arrange collection of the machine.
  • Repair the machine at our workshop.
  • Replace defective components.
  • Replace the machine where appropriate.
  • Offer a refund only where no other reasonable solution is available.

13. Warranty Exclusions

The warranty does not cover damage or defects arising from circumstances beyond RR Typewriter Mart's control.

Warranty coverage shall not apply to, including but not limited to:

  • Physical damage.
  • Accidental drops.
  • Mishandling.
  • Water damage.
  • Fire damage.
  • Corrosion caused after delivery.
  • Exposure to excessive moisture.
  • Improper storage.
  • Negligence.
  • Cosmetic wear after delivery.
  • Scratches.
  • Paint damage.
  • Carrying case damage.
  • Damage caused during relocation.
  • Damage resulting from improper transportation after delivery.
  • Damage caused by unauthorized dismantling.
  • Damage caused by unauthorized adjustments.
  • Missing parts.
  • Part substitutions.
  • Customer modifications.
  • Damage resulting from improper maintenance.
  • Damage caused by harmful chemicals, including petrol, diesel, acids, industrial solvents, or other corrosive substances.

Normal maintenance expected of vintage machines is not covered under warranty.

14. Unauthorized Repairs

Customers must not permit unauthorized persons to dismantle, modify, repair, or alter the typewriter before consulting RR Typewriter Mart.

If repairs are performed by a third party without our prior written knowledge or approval, any resulting damage shall remain the sole responsibility of the customer.

RR Typewriter Mart shall not be responsible for:

  • Damage caused by third-party technicians.
  • Improper adjustments.
  • Missing components following unauthorized repairs.
  • Poor workmanship performed by outside repairers.

Unauthorized repairs may void the warranty entirely.

15. Shipping During Warranty

Where RR Typewriter Mart determines that a genuine warranty issue exists, we shall bear the reasonable shipping costs required to transport the machine for warranty repair and return it to the customer.

However, where inspection determines that the reported issue resulted from:

  • Customer negligence,
  • Accidental damage,
  • Unauthorized repairs,
  • Improper maintenance,
  • Warranty exclusions,

the customer shall be responsible for:

  • Shipping to RR Typewriter Mart.
  • Return shipping.
  • Protective packing.
  • Repair costs.
  • Replacement parts.
  • Any additional expenses reasonably incurred.

16. Return Authorization

No product may be returned without prior written authorization from RR Typewriter Mart.

Customers must contact us and receive written approval before shipping any product back.

Returns shipped without prior authorization may be refused or returned to the sender at the customer's expense.

Receiving a Return Authorization does not automatically guarantee approval of a refund or replacement. Every returned product remains subject to inspection after arrival.

17. Return Condition

To remain eligible for return, the product must be returned in substantially the same condition in which it was delivered by RR Typewriter Mart, allowing only for reasonable inspection by the customer.

The returned product must:

  • Be the exact same product originally supplied by RR Typewriter Mart.
  • Include all accessories, carrying cases, manuals, keys, covers, spare items, and other contents originally supplied, where applicable.
  • Be securely packed in the original packaging or in equivalent protective packaging approved by RR Typewriter Mart.
  • Be free from unauthorized alterations.
  • Not contain substituted, removed, exchanged, or missing parts.
  • Not have been dismantled, modified, or repaired without prior authorization.

RR Typewriter Mart reserves the right to inspect every returned product upon receipt.

If inspection reveals:

  • Improper packaging,
  • Transit damage caused by inadequate packing,
  • Missing accessories,
  • Missing components,
  • Part substitution,
  • Unauthorized repairs,
  • Customer-caused damage,
  • Material alteration of the machine,

RR Typewriter Mart may, at its sole discretion:

  • Reject the return;
  • Deduct the reasonable cost of repair, restoration, replacement of missing parts, repacking, or any resulting loss from the refundable amount; or
  • Decline the refund where the returned product has been materially altered or significantly diminished in value due to the customer's actions.

These provisions are intended to ensure fairness and protect both the customer and RR Typewriter Mart.

RETURN & REFUND POLICY (Continued)

PART 3

18. Return Packaging Requirements

Vintage typewriters are precision mechanical machines that require careful handling during transportation. Customers returning a product are responsible for ensuring that it is packaged securely to prevent damage in transit.

Unless otherwise instructed in writing by RR Typewriter Mart, the returned product must:

  • Be packed in the original packaging wherever possible.
  • If the original packaging is unavailable, be packed using equivalent protective materials that provide adequate protection against shock, vibration, moisture, and impact during transportation.
  • Be packed in accordance with any packing instructions provided by RR Typewriter Mart.

Customers are encouraged to contact us before arranging shipment if they are unsure about suitable packaging methods.

If a returned product is received with damage that is reasonably attributable to inadequate or improper packaging by the customer, RR Typewriter Mart reserves the right to deduct the reasonable cost of repair, restoration, replacement of damaged components, repacking, or any resulting loss from the refundable amount.

19. Inspection of Returned Products

Every returned product shall undergo a detailed inspection upon arrival at RR Typewriter Mart.

The purpose of this inspection is to verify:

  • The identity of the returned product.
  • The condition of the machine.
  • The condition of all supplied accessories.
  • Whether any parts are missing.
  • Whether unauthorized repairs or modifications have been carried out.
  • Whether any damage occurred after delivery.
  • Whether the return qualifies under this policy.

Inspection may include visual examination, mechanical testing, comparison with dispatch records, photographs, videos, and any other reasonable verification methods.

The completion of this inspection is a prerequisite to any refund, exchange, replacement, or warranty resolution.

20. Refund Procedure

Where a refund is approved under this policy, refunds shall only be processed after:

  • The returned product has been received by RR Typewriter Mart;
  • The returned product has successfully completed inspection; and
  • RR Typewriter Mart has confirmed that the return satisfies all applicable requirements of this policy.

Customers acknowledge that a refund cannot be demanded or processed before the product has physically arrived at our premises and has been inspected.

Approved refunds shall be issued using the original payment method used during purchase, wherever reasonably possible. Where this is not feasible, RR Typewriter Mart may arrange an alternative refund method in consultation with the customer.

Once approved, refunds are generally initiated within 5 to 7 business days. The time taken for the refunded amount to appear in the customer's account may vary depending upon banks, payment gateways, card issuers, or other financial institutions, over which RR Typewriter Mart has no control.

21. Refund Deductions

If the returned product is received in a condition materially different from that in which it was originally dispatched, RR Typewriter Mart reserves the right to make reasonable deductions from the refundable amount.

Such deductions may include, but are not limited to:

  • Repair costs arising from customer-caused damage.
  • Restoration of improperly handled or damaged mechanical components.
  • Replacement of missing accessories or parts.
  • Costs associated with unauthorized repairs or modifications.
  • Damage resulting from inadequate packaging during return shipment.
  • Repacking costs.
  • Cleaning or restoration made necessary by improper handling.

Where the returned product has been materially altered, intentionally damaged, rendered incomplete, or significantly diminished in value through the customer's actions, RR Typewriter Mart reserves the right to reject the refund in its entirety.

22. Exchange Requests

RR Typewriter Mart does not ordinarily provide exchanges.

However, exchange requests may be considered solely at the discretion of RR Typewriter Mart and only where circumstances reasonably justify such consideration.

Approval of an exchange is subject to:

  • Product availability.
  • Inspection of the returned product.
  • Compliance with this Return & Refund Policy.
  • Any other factors deemed relevant by RR Typewriter Mart.

Where an exchange is approved for reasons other than an error on the part of RR Typewriter Mart, the customer shall be responsible for all associated expenses, including but not limited to:

  • Original shipping charges.
  • Return shipping charges.
  • Protective packing costs.
  • Shipping charges for the replacement product.
  • Any difference in product value.

Approval of one exchange request shall not create any obligation to approve future exchange requests.

23. Order Cancellation

Orders may be considered for cancellation only before dispatch.

RR Typewriter Mart reserves the sole discretion to determine whether a cancellation request will be accepted.

While we strive to accommodate genuine requests wherever reasonably possible, acceptance of a cancellation request is not guaranteed and shall depend upon the stage of order processing, restoration work completed, packing status, procurement costs, and other relevant business considerations.

Once an order has been dispatched, it cannot be cancelled.

Customers are requested not to refuse delivery of dispatched orders without prior written agreement from RR Typewriter Mart.

Where a customer refuses delivery or otherwise causes the return of a dispatched order without an approved reason under this policy, RR Typewriter Mart reserves the right, to the extent permitted by applicable law, to recover reasonable losses incurred, including but not limited to:

  • Outbound shipping charges.
  • Return shipping charges.
  • Protective packing costs.
  • Handling expenses.
  • Payment gateway charges that are non-refundable.
  • Any other direct costs reasonably incurred due to the refused delivery.

24. Customer Responsibilities

Customers purchasing vintage mechanical typewriters acknowledge that these machines require reasonable care, responsible handling, and appropriate maintenance.

Customers agree to:

  • Inspect their order promptly upon delivery.
  • Report eligible issues within the prescribed time period.
  • Preserve the original packaging until the inspection period has expired.
  • Follow all reasonable instructions provided by RR Typewriter Mart regarding operation, care, and transportation.
  • Avoid unauthorized repairs or modifications.
  • Use only appropriate ribbons, cleaning methods, and maintenance practices.

The use of harmful chemicals, including petrol, diesel, acids, industrial solvents, or other corrosive substances, may permanently damage the machine and void any applicable warranty.

Similarly, damage resulting from unauthorized dismantling, improper maintenance, misuse, negligence, or repair by third parties without prior consultation with RR Typewriter Mart shall remain the sole responsibility of the customer.

25. Limitation of Liability

To the fullest extent permitted by applicable law, RR Typewriter Mart's liability under this Return & Refund Policy shall be limited to the remedies expressly provided herein.

RR Typewriter Mart shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the purchase, use, transportation, storage, or operation of any product, except where such limitation is prohibited by law.

Nothing in this policy excludes or limits any rights that cannot lawfully be excluded under applicable consumer protection legislation.

RETURN & REFUND POLICY (Continued)

PART 4 (Final)

26. Force Majeure

RR Typewriter Mart shall not be held responsible for any delay, failure in performance, loss, or inability to fulfil any obligation under this Return & Refund Policy where such delay or failure arises from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

  • Natural disasters.
  • Floods.
  • Earthquakes.
  • Fires.
  • Epidemics or pandemics.
  • War.
  • Civil unrest.
  • Riots.
  • Government restrictions.
  • Strikes.
  • Transportation disruptions.
  • Courier network failures.
  • Customs delays.
  • Power outages.
  • Acts of God.
  • Any other unforeseen event beyond our reasonable control.

In such situations, both RR Typewriter Mart and the customer may be equally affected. Where reasonably possible, we will work together in good faith to arrive at a fair and practical solution. Any resolution shall be subject to the circumstances of the particular case and the availability of reasonable alternatives.

27. Fraud Prevention

RR Typewriter Mart reserves the right to refuse, suspend, investigate, or reject any return, refund, warranty, exchange, or cancellation request where there is reasonable suspicion of fraud, misuse of this policy, dishonest conduct, submission of false evidence, part substitution, intentional damage, or any attempt to obtain an unfair advantage.

Where necessary, RR Typewriter Mart may request additional photographs, videos, documentation, courier records, or other supporting information before reaching a decision.

Submission of altered, fabricated, misleading, or incomplete evidence may result in rejection of the claim and any other action available under applicable law.

28. Right to Verify Claims

To ensure fairness to all customers, RR Typewriter Mart reserves the right to independently verify every claim made under this policy.

Verification may include:

  • Examination of the returned product.
  • Review of photographs and videos.
  • Comparison with dispatch records.
  • Verification of serial numbers, identifying marks, restoration records, or packaging records.
  • Consultation with courier partners where appropriate.

Customers agree to reasonably cooperate during this verification process.

29. Amendments to this Policy

RR Typewriter Mart reserves the right to amend, modify, update, or replace this Return & Refund Policy at any time without prior notice.

Any revised version shall become effective upon publication on our website.

Orders already placed prior to such revision shall continue to be governed by the version of this policy applicable on the date of purchase unless otherwise required by applicable law.

30. Contact Us

If you have any questions regarding this Return & Refund Policy, require assistance with your order, or wish to initiate an eligible claim, please contact us before taking any further action.

RR Typewriter Mart

Email: siddharthbajaj1234@gmail.com

Phone / WhatsApp: +91 9205768981

Business Address: Nw-167, Vishnu Garden. Khyala Industrial Area, New Delhi: 110018. Next to Guru Angad Public School, India. 

To help us assist you quickly, please include:

  • Your Order Number.
  • Full Name.
  • Date of Purchase.
  • A detailed description of the issue.
  • Relevant photographs or videos where applicable.

Our team will review your request and respond as soon as reasonably possible.

31. Governing Principles

This Return & Refund Policy is intended to establish a fair balance between the rights of our customers and the responsibilities of RR Typewriter Mart.

Nothing contained in this policy shall be interpreted as limiting any rights that cannot lawfully be excluded under applicable law.

Where any provision of this policy is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.

The failure of RR Typewriter Mart to enforce any provision of this policy on one occasion shall not constitute a waiver of our right to enforce that provision on any future occasion.

32. Our Commitment to You

At RR Typewriter Mart, every typewriter represents countless hours of restoration, adjustment, testing, cleaning, inspection, and careful packing before it reaches your doorstep.

We understand that purchasing a vintage typewriter is not an ordinary online purchase—it is an investment in craftsmanship, history, and the joy of writing. We take that responsibility seriously.

Our objective is not merely to sell typewriters, but to build lasting relationships founded on honesty, transparency, professional service, and mutual trust.

If a genuine problem arises, we will never ignore it or avoid our responsibility. We are committed to working with our customers in good faith to find a fair, practical, and reasonable solution. Whether that involves troubleshooting remotely, arranging professional repairs, replacing a product where appropriate, or providing a refund in accordance with this policy, our goal is always to resolve legitimate concerns with integrity and professionalism.

In return, we ask our customers to understand the unique nature of vintage mechanical machines, follow the procedures outlined in this policy, provide the required evidence where necessary, and handle these historic writing instruments with the care and respect they deserve.

By working together with transparency and mutual respect, we can ensure that every customer enjoys a positive ownership experience while preserving these remarkable machines for generations to come.

Thank you for choosing RR Typewriter Mart. We sincerely appreciate your trust and look forward to serving you.

End of Return & Refund Policy