Shipping Policy

SHIPPING POLICY

Effective Date: [19/07/2026]

Welcome to RR Typewriter Mart.

This Shipping Policy sets out the terms and conditions governing the dispatch, transportation, delivery, and shipment of products purchased from RR Typewriter Mart. It should be read together with our Terms of Service, Return & Refund Policy, Warranty Policy, and all other applicable policies published on our website.

Our objective is to ensure that every order reaches our customers safely and securely. Every typewriter is individually inspected, tested, documented, and professionally packed before dispatch. While we take every reasonable precaution to ensure successful delivery, certain aspects of transportation remain dependent upon third-party logistics providers and circumstances beyond our control.

By placing an order with RR Typewriter Mart, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.

1. Scope of this Policy

This Shipping Policy applies to every shipment dispatched by RR Typewriter Mart unless otherwise agreed in writing.

The policy governs, among other things:

  • Order dispatch.
  • Shipment processing.
  • Delivery procedures.
  • Customer responsibilities relating to shipping.
  • Courier selection.
  • Address accuracy.
  • Delivery attempts.
  • Failed deliveries.
  • Shipment delays.
  • Shipping-related liabilities.
  • Returned shipments.
  • Transportation risks.

Nothing contained within this policy limits any rights available to customers under applicable law.

2. Order Processing & Dispatch

Every order placed with RR Typewriter Mart undergoes multiple stages before dispatch.

Depending upon the product ordered, these stages may include:

  • Quality inspection.
  • Functional testing.
  • Cleaning.
  • Final adjustments.
  • Documentation.
  • Professional packaging.
  • Dispatch verification.

Orders are dispatched only after our internal quality control procedures have been completed.

Dispatch timelines published on our website, quotations, emails, WhatsApp conversations, or other communications are approximate estimates only and should not be interpreted as guaranteed dispatch dates unless expressly confirmed in writing by RR Typewriter Mart.

Preparation time may vary depending upon:

  • Product availability.
  • Restoration requirements.
  • Customer-requested customisations.
  • Volume of pending orders.
  • Quality control procedures.
  • Packaging requirements.
  • Operational circumstances.

RR Typewriter Mart reserves the right to reasonably extend dispatch timelines where necessary to maintain product quality and safe shipment.

3. Courier Selection

RR Typewriter Mart reserves the exclusive right to determine:

  • The courier company.
  • Logistics provider.
  • Transportation route.
  • Shipping method.
  • Packaging method.
  • Mode of transport.

Courier selection is made after considering factors including:

  • Delivery destination.
  • Service availability.
  • Parcel dimensions.
  • Parcel weight.
  • Operational efficiency.
  • Safety of transportation.
  • Reliability of courier service.

While customers may request a preferred courier company before dispatch, RR Typewriter Mart shall have no obligation to accept such requests.

Once a shipment has been dispatched, courier partners and transportation methods cannot be changed.

4. Estimated Delivery Timelines

Any delivery timelines communicated by RR Typewriter Mart are estimates only.

Actual delivery may vary due to factors beyond our reasonable control, including but not limited to courier routing, regional logistics, weather conditions, operational constraints, festivals, government restrictions, transportation disruptions, or local delivery circumstances.

Customers acknowledge that delivery estimates do not constitute contractual delivery guarantees.

RR Typewriter Mart shall not be liable solely because a shipment is delivered earlier or later than the estimated delivery period.

5. Customer Responsibilities

Customers are responsible for ensuring that all shipping information provided during checkout is complete, accurate, and current.

Customers agree to provide:

  • Correct recipient name.
  • Accurate delivery address.
  • Correct PIN/ZIP code.
  • Active mobile number.
  • Any landmark or delivery information reasonably necessary for successful delivery.

Customers are also responsible for remaining reasonably available to receive communications from the courier company where required.

Failure to provide accurate shipping information may result in delayed delivery, failed delivery attempts, additional courier charges, return of the shipment, or cancellation of delivery by the courier.

6. Incorrect or Incomplete Shipping Information

If a shipment cannot be delivered due to incorrect or incomplete information supplied by the customer, including but not limited to:

  • Incorrect address.
  • Incorrect PIN code.
  • Incorrect city or locality.
  • Incorrect recipient details.
  • Incorrect contact number.
  • Incomplete address.
  • Missing landmarks where reasonably required.

RR Typewriter Mart shall not be responsible for any resulting delay, failed delivery, or additional expenses.

Any additional costs incurred due to incorrect shipping information, including re-routing charges, return freight, storage charges, re-dispatch costs, administrative expenses, or additional courier fees, shall be payable by the customer.

7. Address Changes

Customers wishing to change their delivery address must notify RR Typewriter Mart before the order has been dispatched.

Address modification requests shall be considered only where operationally possible.

Once a shipment has been handed over to the courier company, RR Typewriter Mart cannot guarantee that any address modification request can be accommodated.

Any additional charges arising from address modification requests accepted after dispatch by the courier company shall be borne entirely by the customer.

8. Customer Availability During Delivery

Customers are expected to remain reasonably available during the estimated delivery period.

Customers should:

  • Monitor shipment tracking.
  • Respond to courier communications where necessary.
  • Ensure that someone authorised is available to receive the shipment.

Failure to remain available may result in repeated delivery attempts, shipment delays, storage charges, return of the parcel, or additional courier expenses, for which RR Typewriter Mart shall not be responsible.

9. No Verbal Shipping Commitments

Any estimated dispatch dates, delivery expectations, courier preferences, shipping requests, or transportation assurances communicated verbally, over telephone, WhatsApp, social media, or any informal mode of communication shall not modify or override this Shipping Policy unless expressly confirmed in writing by RR Typewriter Mart.

Only written confirmations issued by RR Typewriter Mart shall be considered binding.

10. Relationship with Customer Care Information

This Shipping Policy is intended to define the legal terms governing shipment and delivery.

General information regarding courier partners, estimated delivery timelines, packaging methods, tracking procedures, and other customer assistance topics may be available on our separate Courier & Shipping information page.

In the event of any inconsistency between the informational content of the Courier & Shipping page and this Shipping Policy, the provisions of this Shipping Policy shall prevail to the extent permitted by applicable law.

SHIPPING POLICY (Continued)

PART 2

11. Delivery Attempts

Delivery attempts are carried out by the respective courier or logistics partner in accordance with their own operational policies.

RR Typewriter Mart does not control:

  • The number of delivery attempts.
  • The delivery schedule.
  • Delivery personnel.
  • Delivery routes.
  • Operational procedures adopted by the courier company.

Customers are responsible for ensuring that they or an authorised recipient are available to receive the shipment during the estimated delivery period.

If delivery cannot be completed due to the customer's unavailability, failure to answer courier communications, refusal to provide delivery verification, or any other reason attributable to the customer, the shipment may be returned, delayed, or held by the courier.

Any expenses arising from such circumstances, including storage charges, return freight, re-dispatch charges, or administrative costs, may be recovered from the customer where applicable.

12. OTP Verification and Delivery Confirmation

Many courier companies use One-Time Password (OTP) verification or similar electronic delivery confirmation systems.

Customers are advised to:

  • Share the OTP only after physically receiving the parcel.
  • Verify that the parcel being delivered corresponds to their order before confirming delivery.
  • Never disclose an OTP over the telephone or through any communication unless the parcel is physically present.

Providing an OTP or any equivalent delivery confirmation shall be deemed confirmation that the shipment has been delivered successfully.

Once delivery has been confirmed through OTP, signature, electronic confirmation, or any other recognised method adopted by the courier company, RR Typewriter Mart shall not be responsible for any subsequent loss, theft, misplacement, or damage occurring after delivery confirmation.

13. Acceptance by Authorised Persons

Delivery shall be considered successfully completed if the shipment is accepted at the delivery address by:

  • The purchaser.
  • A family member.
  • A relative.
  • A neighbour authorised by the customer.
  • A security guard.
  • A receptionist.
  • A building manager.
  • An office employee.
  • Any other individual reasonably appearing to be authorised to receive the shipment on behalf of the customer.

Customers are responsible for ensuring that persons authorised to receive deliveries exercise reasonable care in accepting the parcel.

RR Typewriter Mart shall not be responsible for disputes arising between the customer and any person who accepted delivery on the customer's behalf.

14. Inspection Upon Delivery

Customers are strongly encouraged to inspect the external condition of the parcel immediately upon delivery.

Where reasonably possible, customers should examine the parcel for signs of:

  • Severe crushing.
  • Significant tears.
  • Tampering.
  • Water damage.
  • Unusual punctures.
  • Missing security seals, where applicable.

If the parcel appears to have sustained substantial transportation damage, customers should retain photographs and videos of the parcel before opening it and follow the claim procedures described in our Return & Refund Policy.

Customers should not dispose of the original packaging until they have completed inspection of the contents and confirmed that the product has been received in satisfactory condition.

15. Dispatch Documentation

Every shipment dispatched by RR Typewriter Mart may be documented for quality assurance, security, and dispute resolution purposes.

Such documentation may include:

  • Photographs of the product prior to packing.
  • Photographs during packaging.
  • Images of completed packaging.
  • Images of shipping labels.
  • Courier booking records.
  • Weight records.
  • Dispatch videos.
  • Quality inspection records.

These records may be retained by RR Typewriter Mart and may be relied upon for the purpose of investigating shipping disputes, warranty claims, insurance matters, or legal proceedings where necessary.

16. Refusal of Delivery

Customers are expected to accept delivery of shipments that have been properly dispatched in accordance with their order.

Refusal of delivery without a valid reason accepted by RR Typewriter Mart may result in unnecessary transportation expenses and operational losses.

Where a customer refuses delivery without prior written approval from RR Typewriter Mart, we reserve the right, to the extent permitted by applicable law, to recover reasonable losses incurred, including but not limited to:

  • Outbound shipping charges.
  • Return freight charges.
  • Packing and repacking expenses.
  • Payment gateway fees that are non-refundable.
  • Administrative costs.
  • Any other direct expenses reasonably incurred as a consequence of the refused delivery.

Refusal of delivery shall not automatically entitle the customer to cancellation, refund, replacement, or exchange.

17. Returned Shipments

A shipment may be returned to RR Typewriter Mart for reasons including, but not limited to:

  • Incorrect address provided by the customer.
  • Incomplete address.
  • Customer unavailable during delivery attempts.
  • Failure to respond to courier communications.
  • Refusal to accept delivery.
  • Failure to complete delivery verification procedures.
  • Courier unable to access the delivery location.
  • Other circumstances attributable to the customer.

Returned shipments shall not automatically qualify for refunds.

Any request for re-dispatch shall be considered at the sole discretion of RR Typewriter Mart.

Customers requesting re-dispatch may be required to pay:

  • Return freight.
  • Fresh shipping charges.
  • Additional packing costs.
  • Storage charges, if applicable.
  • Administrative expenses reasonably incurred.

18. High-Value Shipments

Many products sold by RR Typewriter Mart are valuable vintage mechanical machines requiring careful handling.

Customers are advised to ensure that:

  • A responsible adult is available to receive the shipment.
  • Delivery is accepted personally wherever reasonably possible.
  • The parcel is inspected promptly after delivery.
  • The original packaging is retained until the inspection period has expired.

These precautions significantly reduce the risk of misunderstandings and assist in resolving any genuine shipping-related issues.

19. Shipment Security

RR Typewriter Mart employs professional packing methods designed to minimise the risk of transportation damage.

However, once a shipment has been handed over to an independent courier or logistics provider, physical transportation is carried out by that third party.

While RR Typewriter Mart carefully selects reliable courier partners, we cannot supervise or control the handling of parcels throughout the transportation process.

Accordingly, customers acknowledge that courier companies operate independently of RR Typewriter Mart and are responsible for the physical movement of shipments after collection.

Where transportation-related issues genuinely arise, RR Typewriter Mart will make reasonable efforts to assist customers in coordinating with the courier company and arriving at a fair resolution in accordance with our applicable policies.

20. Original Packaging

Customers are strongly advised not to discard the original packaging materials immediately after delivery.

The original packaging may be required in connection with:

  • Approved return requests.
  • Warranty claims.
  • Transportation damage investigations.
  • Insurance claims.
  • Product inspections.
  • Safe return transportation.

Failure to retain suitable packaging may increase the risk of damage during any authorized return shipment and may affect the processing of certain claims where improper repackaging contributes to additional damage.

SHIPPING POLICY (Continued)

PART 3

21. Delivery Delays

While RR Typewriter Mart strives to dispatch every order within the estimated processing time and works only with reliable logistics partners, delivery schedules are ultimately dependent upon third-party courier companies.

Accordingly, RR Typewriter Mart cannot guarantee delivery on a particular date or time unless expressly agreed in writing.

Delivery may be delayed due to circumstances including, but not limited to:

  • Adverse weather conditions.
  • Floods, earthquakes, or other natural disasters.
  • Road closures or transportation disruptions.
  • Public holidays and festivals.
  • Civil unrest, strikes, or demonstrations.
  • Government restrictions or regulatory actions.
  • Operational delays within courier networks.
  • Delays at sorting hubs or warehouses.
  • Incorrect customer information.
  • Remote or inaccessible delivery locations.
  • Any other event beyond the reasonable control of RR Typewriter Mart.

Delivery delays, by themselves, shall not constitute grounds for cancellation, compensation, refund, replacement, or any claim for damages unless otherwise required under applicable law.

22. Risk During Transportation

RR Typewriter Mart takes every reasonable precaution to minimise transportation risks by professionally inspecting, documenting, and securely packing every shipment before dispatch.

However, the physical transportation of parcels is performed by independent third-party courier companies.

Where damage occurs during transit, customers shall follow the claim procedure prescribed in our Return & Refund Policy, including the submission of the required uninterrupted unboxing video and supporting evidence.

RR Typewriter Mart shall make reasonable efforts to assist customers in resolving legitimate transportation-related issues, including coordination with courier partners where appropriate.

23. Inspection and Reporting

Customers are requested to inspect both the parcel and its contents immediately upon delivery.

Any issue relating to:

  • Transit damage;
  • Receipt of an incorrect product;
  • Missing items; or
  • Other delivery-related discrepancies,

must be reported to RR Typewriter Mart within the period specified in our Return & Refund Policy.

Failure to report eligible issues within the prescribed period may affect our ability to investigate the matter and may result in the claim being declined.

Customers should preserve:

  • The original packaging.
  • Protective materials.
  • Courier labels.
  • Photographs.
  • Videos.
  • The complete unboxing recording.

These materials may be required to investigate the claim.

24. Return Shipments

Where a return has been approved by RR Typewriter Mart, customers shall comply with all return shipping instructions provided by us.

Customers must ensure that the returned product is:

  • Securely packed.
  • Adequately protected against transportation damage.
  • Accompanied by all accessories and items originally supplied.
  • Dispatched only after receiving written return authorization.

If a returned shipment is damaged due to inadequate packaging, improper handling by the sender, or failure to follow our packing instructions, RR Typewriter Mart reserves the right to deduct the reasonable cost of repair, restoration, replacement of damaged components, repacking, or any resulting loss from the refundable amount or warranty settlement, where applicable.

25. Additional Charges

Unless expressly stated otherwise, the customer shall be responsible for any additional costs arising from circumstances beyond the standard shipment originally arranged by RR Typewriter Mart.

Such costs may include, where applicable:

  • Re-delivery charges.
  • Re-routing charges.
  • Storage charges imposed by courier companies.
  • Additional freight due to customer-requested changes.
  • Charges resulting from incorrect shipping information.
  • Charges arising from refused deliveries.
  • Any government-imposed duties, taxes, levies, customs charges, entry taxes, or similar statutory charges not included at the time of purchase.

Customers are responsible for complying with any local laws or regulatory requirements applicable to the delivery destination.

26. International Shipments

Where RR Typewriter Mart agrees to ship products internationally, customers acknowledge that international deliveries may be subject to:

  • Customs inspections.
  • Import duties.
  • Local taxes.
  • Clearance delays.
  • Regulatory approvals.
  • Country-specific restrictions.

Unless expressly agreed otherwise in writing, all customs duties, import taxes, brokerage charges, clearance fees, and other destination-country charges shall be the sole responsibility of the customer.

RR Typewriter Mart shall not be responsible for delays, confiscation, restrictions, or additional costs arising from customs authorities or foreign government regulations.

27. Force Majeure

RR Typewriter Mart shall not be liable for any delay, interruption, failure to dispatch, failure to deliver, or inability to perform any obligation under this Shipping Policy where such delay or failure results from events beyond our reasonable control.

Such events include, but are not limited to:

  • Floods.
  • Earthquakes.
  • Fires.
  • Cyclones.
  • Epidemics or pandemics.
  • Acts of God.
  • War.
  • Terrorism.
  • Civil disturbances.
  • Government restrictions.
  • Lockdowns.
  • Strikes.
  • Transportation failures.
  • Fuel shortages.
  • Power outages.
  • Courier network disruptions.
  • Any other unforeseen event beyond our reasonable control.

In such circumstances, RR Typewriter Mart and the customer may both be affected. We will make reasonable efforts to communicate with the customer and work in good faith toward a practical and fair solution based on the circumstances.

28. Limitation of Liability

To the fullest extent permitted by applicable law, RR Typewriter Mart's responsibility in relation to shipping shall be limited to the obligations expressly stated in this Shipping Policy and our other applicable policies.

RR Typewriter Mart shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive losses arising from shipping delays, transportation disruptions, third-party courier operations, or circumstances beyond our reasonable control.

Nothing in this Shipping Policy shall exclude or limit any consumer rights that cannot lawfully be excluded under applicable law.

29. Relationship with Other Policies

This Shipping Policy forms an integral part of the contractual terms governing purchases from RR Typewriter Mart.

Customers are encouraged to read this policy together with our:

  • Terms of Service.
  • Return & Refund Policy.
  • Warranty Policy.
  • Privacy Policy.
  • Courier & Shipping Information page.

In the event of any inconsistency, the specific policy governing the subject matter shall prevail to the extent permitted by applicable law.

SHIPPING POLICY (Continued)

PART 4 (Final)

30. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any dispute arising out of or relating to the shipment, transportation, delivery, or interpretation of this Shipping Policy shall, subject to applicable consumer protection laws, be governed by the jurisdiction specified in our Terms of Service.

Nothing contained in this Shipping Policy shall be interpreted as restricting or excluding any rights that customers are entitled to under applicable law.

31. Fraud Prevention

RR Typewriter Mart reserves the right to investigate any shipping-related claim where there are reasonable grounds to suspect fraud, abuse, dishonest conduct, or misuse of this Shipping Policy.

This includes, but is not limited to:

  • Submission of false or misleading information.
  • Altered or fabricated photographs or videos.
  • Edited or incomplete unboxing recordings.
  • False delivery claims.
  • Intentional refusal of delivery to obtain an improper refund.
  • False allegations of missing products or damaged goods.
  • Attempts to manipulate courier records or delivery confirmations.

Where reasonably necessary, RR Typewriter Mart may request additional information, photographs, videos, courier documentation, identity verification, or any other evidence relevant to the investigation.

Fraudulent claims may be rejected and may result in cancellation of warranty benefits, refusal of future orders, or any other action available under applicable law.

32. Right to Verify Shipping Claims

To ensure fairness to all customers, RR Typewriter Mart reserves the right to independently verify any shipping-related claim before approving a return, replacement, repair, refund, or any other remedy.

Verification may include:

  • Review of dispatch photographs.
  • Packaging photographs.
  • Dispatch videos.
  • Weight records.
  • Courier booking records.
  • Delivery confirmation records.
  • Tracking history.
  • Customer-submitted evidence.
  • Communication with the courier company.
  • Inspection of the returned product.

Customers agree to reasonably cooperate during this verification process.

33. Amendments to this Shipping Policy

RR Typewriter Mart reserves the right to amend, update, modify, or replace this Shipping Policy at any time without prior notice.

Any revised version shall become effective immediately upon publication on our website unless otherwise stated.

Orders already placed before the publication of an updated Shipping Policy shall continue to be governed by the version of the policy applicable on the date the order was placed, unless otherwise required by applicable law.

34. Severability

If any provision of this Shipping Policy is held to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

35. Waiver

The failure of RR Typewriter Mart to enforce any provision of this Shipping Policy on one occasion shall not constitute a waiver of our right to enforce that provision on any future occasion.

No waiver shall be effective unless made expressly in writing by an authorized representative of RR Typewriter Mart.

36. Contact Information

If you have any questions regarding this Shipping Policy or require assistance relating to the shipment or delivery of your order, please contact us before taking any action.

RR Typewriter Mart

Email: Siddharthbajaj1234@gmail.com

Phone / WhatsApp: +91 (205768981

Business Address: Nw-167, Vishnu Garden, Khyala Industrial Area. New Delhi: 110018. Next to Guru Angad Public School. India

To help us assist you efficiently, please provide:

  • Your Order Number.
  • Full Name.
  • Date of Purchase.
  • Tracking Number (if available).
  • A detailed description of your query.
  • Relevant photographs or videos, where applicable.

Our team will review your request and respond as soon as reasonably possible.

37. Our Commitment to Safe Delivery

Every shipment dispatched by RR Typewriter Mart represents the culmination of careful restoration, detailed inspection, professional documentation, and meticulous packaging.

Unlike ordinary consumer products, many of our typewriters are vintage mechanical machines that may have survived for decades. We recognize the trust our customers place in us when purchasing these unique pieces of history, and we take that responsibility seriously.

Before every shipment leaves our workshop, each machine is carefully inspected, securely packed using protective materials, and documented as part of our quality assurance process. We continually refine our packing methods to minimize transportation risks and to ensure that every parcel has the best possible chance of reaching its destination safely.

While the physical transportation of every parcel is entrusted to independent courier companies, our responsibility to our customers does not end at dispatch. If genuine shipping-related issues arise, we will make every reasonable effort to assist, communicate, and work towards a fair and practical resolution in accordance with our published policies.

In return, we ask our customers to provide accurate delivery information, remain available to receive their shipment, inspect the parcel promptly upon arrival, retain the original packaging during the inspection period, and follow the procedures outlined in our policies whenever assistance is required.

We firmly believe that professionalism, transparency, and mutual cooperation create the best experience for both our customers and our business.

Thank you for placing your trust in RR Typewriter Mart. We sincerely appreciate the opportunity to preserve and deliver these remarkable writing machines to homes, institutions, collectors, and enthusiasts across India and beyond.

End of Shipping Policy